Leadership and Management

Operations / Departmental Manager Level 5

Quick information

An Apprenticeship standard designed by employers for employers


All sectors

Who is it for

Active or aspirational Operational or Departmental Managers already in post and who are looking to develop their skills and widen their knowledge relating to operational performance, business and project planning and management

Start date

Flexible to suit employers


Level 5


Minimum of 24 months, typically 30 months

How does it work?

Delivery model is hybrid with both in College and remote learning, lessons take place monthly. In addition to this your Assessor will visit you in the workplace to assess and observe you carry out your day to day activities when managing your team.

An electronic portfolio systems is used to collate all evidence


This qualification is aimed primarily at individuals who are working as active or aspirational operational or departmental Manager. You must manage teams to achieve operational departmental goals and objectives. Have some responsibility for finance and resource management, problem resolution and change management

End Point Assessment

Assessment method 1 – A professional discussion underpinned by a portfolio of evidence

Assessment method 2 – A project proposal, presentation and questioning


Operations / Departmental Manager Level 5 Apprenticeship

A digital credential is a visual representation of knowledge and skills, and is issued online for the full qualification only, making it easy for individuals to demonstrate their competencies to employers, clients, and peers. Each digital credential has a unique URL that can be shared electronically via social media, in an email signature, and on a CV.

Additional qualifications

Level 5 Diploma for Operational Leaders and Managers

On completion the apprentice can register as a member with the Chartered Management Institute and/or the Institute of Leadership.


After 3 years or when significant change is required