Business And Professional

Businesses hire staff to take on various roles with different duties and responsibilities and this sector is one of the largest and fastest growing in our region. The world of business and professional has something for everyone as it includes such variety.

You will find a variety of roles including directors, team leaders, human resources, finance and accounting, customer service and marketing to name a few.

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Our Apprenticeship programmes have been designed with growth of the region in mind; so that local employers can get more out of hiring an Apprentice. The programmes offer a flexible menu of options that can be tailored to your business to best suit your organisational needs and objectives.

Sectors information

Click on the roles below to find out more about them. For additional information, please contact our team of experts by clicking the ‘get in touch’ button.

Assistant Accountant

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January and September annually

Level 3

Typically 15 months

Who is it for

New recruits and existing staff.

How does it work?

Weekly college session.

Content

Menu of options that can be tailored to your business.

Progression from this Apprenticeship leads to jobs such as Accounting technician, accounting clerk, Assistant accountant, Assistant cashier, Bookerkeeper, Finance assistant and Purchase ledger clerk.

End point assessment

Knowledge assessment and a professional discussion underpinned by a portfolio.

Qualification

Level 3 Assistant Accountant.

Review

After 3 years or when significant change is required.

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Business Administration

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Flexible to suit employers

Level 3

Typically 18 months

Who is it for

New recruits or existing staff.

How does it work?

Monthly college session.

Content

Menu of options that can be tailored to your business.

Progression from this Apprenticeship leads to jobs such as Administrator, Business support officer and Receptionist and Clerical officer.

End point assessment

Knowledge test, portfolio-based interview and project presentation.

Qualification

Level 3 Business Administration.

Review

After 3 years or when significant change is required.

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Customer Service Practitioner

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Flexible to suit employers

Level 2

Typically 12 months

Who is it for

New recruits and existing staff.

How does it work?

Monthly college session.

Content

Menu of options that can be tailored to your business.

Progression from this Apprenticeship leads to jobs such as a Customer service representative, Customer service advisor, Customer service agent, Customer support agent and Call centre agent.

End point assessment

Portfolio showcase, interview, observation and professional discussion.

Qualification

Level 2 Customer Service Practitioner.

Review

After 3 years or when significant change is required.

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HR Support

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Flexible to suit employers

Level 3

Typically 18 months

Who is it for

New recruits and existing staff.

How does it work?

Hybrid delivery is applied to the course, incorporating a combination of face-to-face sessions, remote learning, independent home study, and live online sessions.

Content

Menu of options that can be tailored to your business.

This qualification introduces people practice and is designed for professionals working within medium to large organisations as part of the HR function.

They provide frontline support to managers and employees, handle day-to-day queries, and manage HR processes from recruitment through to retirement, using HR systems to maintain records and support organisational change.

End point assessment

Consultative project and professional discussion.

Qualification

Level 3 Foundation Certificate in People Practice.

Review

After 3 years or when significant change is required.

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Professional Accounting or Taxation Technician

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September and January annually

Level 4/5

Typically 18 months

Who is it for

New recruits or existing staff.

How does it work?

Weekly college session.

Content

Menu of options to suit your business needs.

Progression from this Apprenticeship leads to jobs such as a Assistant auditor, Assistant management accountant, Accounts payable, Senior bookkeeper and Payroll manager.

End point assessment

Portfolio of evidence including a reflective statement and a role simulation.

Qualification

Level 4 Professional Accounting or Level 4 Taxation Technician.

Review

After 3 years or when significant change is required.

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Multi-channel Marketer

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Flexible to suit employers

Level 3

Typically 18 months

Who is it for

New recruits and existing staff.

How does it work?

Weekly college session.

Content

Menu of options that can be tailored to your organisation.

Progression from this Apprenticeship leads to jobs such as Digital communications assistant, digital marketing assistant, Marketing administrator, Copywriter and Marketing junior.

End point assessment

Written project with presentation and questioning, interview underpinned by a portfolio of evidence.

Qualification

Level 3 Multi-channel Marketer.

Review

After 3 years or when significant change is required.

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People Professional

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Flexible to suit employers

Level 4/5

Typically 22 months

Who is it for

New recruits and existing staff.

How does it work?

Hybrid delivery including weekly college sessions, face-to-face workshops, live online teaching, VLE learning and independent study.

Content

People Professionals operate in organisations of any size and sector. In smaller businesses, the role may have a broader remit. They support organisational objectives through the people agenda, providing advice, guidance and challenge across a wide range of peoples activities.

Responsibilities may include workforce planning and recruitment, talent development and retention, employee relations and wellbeing, payroll and benefits support, performance management, ensuring compliance with employment law, contributing to people policies and processes, using people data to inform decisions and drive improvement.

End point assessment

Presentation and questioning, professional discussion underpinned by a portfolio of evidence and an assignment.

Qualification

Level 5 Associate Diploma in People Management.

Review

After 3 years or when significant change is required.

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Customer Service Specialist

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Flexible to suit employers

Level 3

Typically 15 months

Who is it for

New recruits and existing staff.

How does it work?

Day release every week to attend college.

Content

Menu of options that can be tailored to your organisation.

Progression from this Apprenticeship leads to jobs such as Call centre manager, Customer service team manager and Customer service specialist.

End point assessment

Assessment is ongoing with an End Point Assessment.

Qualification

Level 3 Customer Service Specialist.

Review

After 3 years or when significant change is required.

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Accountants or Finance Assistant

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Flexible to suit employers

Level 2

Typically 12 months

Who is it for

New recruits and existing staff.

How does it work?

Weekly college session.

Content

Menu of options that can be tailored to your business.

Progression from this Apprenticeship leads to jobs such as Accounting technician, accounting clerk, Assistant accountant, Assistant cashier, Bookerkeeper, Finance assistant and Purchase edger Clerk.