Details of Standard
Apprenticeship Level
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Quick information
An Apprenticeship standard designed by employers for employers
Sector
All sectors
Who is it for
New recruits and existing staff
Start date
Flexible to suit employers
Level
Level 2
Duration
Minimum of 12 months and up to 3 months to complete the End Point Assessment
How does it work?
Delivered in your workplace with one-to one training and tutor visits every 4 - 6 weeks
Content
Menu of options that can be tailored to your business
End Point Assessment
Practical assessment and coursework during and at the end of the programme
Qualification
Customer Service Practitioner Apprenticeship
Additional qualifications
Those who complete will be eligible to join the Institute of Customer Services.
Review
After 3 years or when significant change is required