Business and Professional
Customer Service Practitioner Level 2
An Apprenticeship standard designed by employers for employers
Relevant to all employment sectors
Who is it for?
New recruits and existing staff
Flexible to suit employers
Minimum 12 months and up to 3 months to complete the End Point Assessment
How does it work?
Delivered in your workplace with one-to-one training and tutor visits every 4 - 6 weeks
Menu of options that can be tailored to your business
Practical assessment and coursework during and at the end of the programme
Customer Service Practitioner Apprenticeship
Those who complete will be eligible to join the Institute of Customer Services.
The apprenticeship should be reviewed after a maximum of 3 years.