Business and Professional

Customer Service Practitioner Level 2

Quick information

An Apprenticeship standard designed by employers for employers

Sector

Relevant to all employment sectors

Who is it for?

New recruits and existing staff

Start date

Flexible to suit employers

Level

Level 2

Duration

Minimum 12 months and up to 3 months to complete the End Point Assessment

How does it work?

Delivered in your workplace with one-to-one training and tutor visits every 4 - 6 weeks

Content

Menu of options that can be tailored to your business

Assessment

Practical assessment and coursework during and at the end of the programme

Qualification

Customer Service Practitioner Apprenticeship

Additional qualifications

Those who complete will be eligible to join the Institute of Customer Services.

Review

The apprenticeship should be reviewed after a maximum of 3 years.