Business and Professional

Customer Service Practitioner Level 2

Quick information

An Apprenticeship standard designed by employers for employers


Relevant to all employment sectors

Who is it for?

New recruits and existing staff

Start date

Flexible to suit employers


Level 2


Minimum 12 months and up to 3 months to complete the End Point Assessment

How does it work?

Delivered in your workplace with one-to-one training and tutor visits every 4 - 6 weeks


Menu of options that can be tailored to your business


Practical assessment and coursework during and at the end of the programme


Customer Service Practitioner Apprenticeship

Additional qualifications

Those who complete will be eligible to join the Institute of Customer Services.


The apprenticeship should be reviewed after a maximum of 3 years.

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Career Progression Courses

Upskilling helps to make sure your workforce is the very best it can be. The Sheffield College offers a wide range of training courses for your employees.

See them here

Find out about our Bespoke Training Courses

The Sheffield College offers a wide range of training courses for your employees.

These vary from compulsory qualifications such as Health and Safety to courses that build on skills within the business, including a range of flexible, part-time degree and professional courses, such as qualifications from the Association of Accounting Technicians (AAT) or the Institute of Leadership & Management (ILM).

We can tailor courses to your needs, so get in touch to see how we can help you.

Want to know more

T: 0114 260 2600

Email to find out more here